Mercure Grand Jebel Hafeet Hotel - Al Ain

Jebel Hafeet, Al Ain, United Arab Emirates, 0  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Grand Jebel Hafeet Hotel - Al Ain

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

Luggage storage

Luggage storage

Locker room

24-hour

Late check-in

24-hour reception

24-hour room service

24-hour business center

Food/ Drinks

Poolside snack bar

A la carte restaurant

Welcome drink

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Overview

Mercure Grand Jebel Hafeet is placed in a shopping area of Al Ain in the vicinity of Camel Race Track, Hot Springs Green Mubazzarah and Hili Fun City. Offering accommodation in a 5-story building, Mercure Grand Jebel Hafeet has been hosting guests since 2002 and features original architecture.

The hotel’s spectacular location offers quick access to a college, a palace and a museum. There are a stadium, a zoo and a fun park in the area.

This refined hotel boasts close proximity to palm trees and lakes.

Mercure Grand Jebel Hafeet can be reached in 30 minutes by car from Al Ain airport.

Rooms

The hotel offers 124 classic rooms with individual climate control, a phone, coffee/tea makers, a work desk and wireless internet as well as an electric kettle, a toaster and a dishwasher. Some rooms have the sea view. The rooms come with en suite bathrooms featuring slippers, a bidet and bathrobes.

Eat & Drink

Guests can have breakfast in the bar every morning. The property features an authentic restaurant serving French dishes. The welcoming poolside bar offers billiards and a terrace.

The hotel offers a buffet breakfast at the price of AED 75 per person per night. 

Services

Aside from a free private car park, a news stand and a souvenir shop, guests can make use of free shuttle bus service, shoe shine and concierge service.

Relax

Guests with children at Mercure Grand Jebel Hafeet can take advantage of cribs, a pool and a special menu. Featuring a gym, a jogging track and gymnastics classes, Mercure Grand Jebel Hafeet also offers archery, bocce and mini golf and other on-site activities.

Internet

Wireless internet is available in public areas for free.

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   5.  Number of rooms:   124.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Paid parking
  • Paid off-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Early check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Locker room
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Vending machines
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Water sports
  • Hiking
  • Cycling
  • Outdoor tennis court
  • Badminton
  • Volleyball
  • Bocce
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Squash
  • Archery
  • Jogging track
  • Sports trainer

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Free aquapark access
  • Wedding services
  • Limousine service
  • Medical facilities service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Welcome drink

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Dinner

Meeting facilities

  • 24-hour business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games
  • DVDs/ Videos for children
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Live entertainment
  • Sun terrace
  • Garden area
  • Barbeque grills
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Reflex massage

Room view

  • City view
  • Golf view
  • Pool view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bidet
  • Towels
  • Bathrobe
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
  • Blackout curtains

Policies

Check-in

  • from  12 pm

Check-out

  • until  3 pm

Children and extra beds

  • One child under the age of 2 may stay for free in a crib. 
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Mercure Grand Jebel Hafeet Hotel - Al Ain Al Ain location
Show big map »

Hotel Address:

Jebel Hafeet, Al Ain, United Arab Emirates, 0

Get directions
City Center
  • Al Ain
    8.3 mi
Airports
  • Al Ain (AAN)
    15.5 mi
  • Al Maktoum (DWC)
    67.8 mi
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  3 pm
  • Number of floors:
    5
  • Number of rooms:
    124

Hotel Awards

UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Jebel Hafeet Hotel

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in United Arab Emirates

Use Badge

Rooms and availability

Mercure Grand Jebel Hafeet Hotel photos Room
Standard Double Room
Bed type: Double bed or 2 Single beds or 1 Single bed
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Standard|DOUBLE STANDARD ROOM

Queen Room
Bed type: Queen-size bed
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Standard Triple Room
Bed type: Sleeping arrangements for 3 persons
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Standard|TRIPLE STANDARD ROOM

Mercure Grand Jebel Hafeet Hotel photos Exterior Hotel information
Superior Double Room
Bed type: Double bed or 2 Single beds or 1 Double bed and 1 Single bed
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  • Air conditioning
  • Shower
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Superior|Superior Room, 2 Twin Beds

Room facilities
    Mercure Grand Jebel Hafeet Hotel photos Exterior Hotel information
    Superior Twin Room for Single Use
    Bed type: 2 Single beds
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    Twin room sole use

    Room facilities
      Superior Queen Room
      Bed type: Queen-size bed
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      Non Refundable DOUBLE SUPERIOR-QUEEN ROOM

      Mercure Grand Jebel Hafeet Hotel photos Exterior Hotel information
      Deluxe Twin Room
      Bed type: 2 Single beds or Double bed or Twin beds
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      • Air conditioning
      • Shower
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      Deluxe|Deluxe Golf View ( Double/Twin)

      Room facilities
        Mercure Grand Jebel Hafeet Hotel photos Exterior Hotel information
        Deluxe Twin Room for Single Use
        Bed type: 2 Single beds
        Check Prices
        — Less information+ More information

        Twin room sole use

        Deluxe Queen Room
        Bed type: Queen-size bed
        Check Prices
        — Less information+ More information

        Deluxe|Deluxe Queen (with extra bed)

        Deluxe Triple Room
        Bed type: Sleeping arrangements for 3 persons
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        — Less information+ More information

        Triple room with child extra bed (3-12 yrs)

        Mercure Grand Jebel Hafeet Hotel photos Room
        Deluxe Suite
        Bed type: Double bed
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        • Air conditioning
        • Bathtub
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        Double With 2 Extra Beds (3-12 Years)

        Room facilities
          Deluxe Quadruple Room
          Bed type: Sleeping arrangements for 4 persons
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          — Less information+ More information
          Mercure Grand Jebel Hafeet Hotel photos Room
          Executive Queen Suite
          Bed type: Queen-size bed
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          • Air conditioning
          • Shower
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          Double With 2 Extra Beds (3-12 Years)

          Room facilities
            Mercure Grand Jebel Hafeet Hotel photos Room
            Executive Suite
            Bed type: 1 Single bed or Queen-size bed or Sleeping arrangements for 3 persons
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information

            NON-REFUNDABLE EXECUTIVE SUITE

            Room facilities
              Mercure Grand Jebel Hafeet Hotel photos Room
              Presidential King Suite
              Bed type: King-size bed
              Check Prices
              • Air conditioning
              • Bathtub
              — Less information+ More information

              Presidential Suite with 1 kingsize bed

              Room facilities
                Presidential Triple Room
                Bed type: Sleeping arrangements for 3 persons
                Check Prices
                — Less information+ More information

                Triple room with child extra bed (3-12 yrs)

                Presidential Suite
                Bed type: King-size bed
                Check Prices
                — Less information+ More information
                Presidential Quadruple Room
                Bed type: Sleeping arrangements for 4 persons
                Check Prices
                — Less information+ More information

                How to reach hotel

                hotel Mercure Grand Jebel Hafeet Hotel - Al Ain Al Ain location
                Show big map »

                Hotel Address:

                Jebel Hafeet, Al Ain, United Arab Emirates, 0

                Get directions
                City Center
                • Al Ain
                  8.3 mi
                Airports
                • Al Ain (AAN)
                  15.5 mi
                • Al Maktoum (DWC)
                  67.8 mi
                Hotel information
                • Check-in:
                  from  12 pm
                • Check-out:
                  until  3 pm
                • Number of floors:
                  5
                • Number of rooms:
                  124

                Hotel Awards

                UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Jebel Hafeet Hotel

                According to guest reviews, the hotel has been rated as
                Best Luxury Hotels in United Arab Emirates

                Use Badge

                Mercure Grand Jebel Hafeet Hotel Location

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                • Museums
                • Convention centers
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                • General

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                What's nearby

                Places of interest

                Local attractions

                • Al Ain Wildlife Park & Resort - 6.5 mi
                  Al AinUnited Arab Emirates
                • Al Ain National Museum - 8.9 mi
                  Box 15715, Al Ain
                Hotel information
                • Check-in:
                  from  12 pm
                • Check-out:
                  until  3 pm
                • Number of floors:
                  5
                • Number of rooms:
                  124

                Hotel Awards

                UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Jebel Hafeet Hotel

                According to guest reviews, the hotel has been rated as
                Best Luxury Hotels in United Arab Emirates

                Use Badge

                Mercure Grand Jebel Hafeet Hotel Reviews

                Guest reviews are submitted by our customers after their stay at Mercure Grand Jebel Hafeet Hotel

                Average guest rating

                7.8out of 10
                Fabulous
                Based on 539 reviews

                Rating by category:

                Rooms
                9.0
                Service
                5.0
                Value
                10.0

                Guest reviews

                • Group of friends
                  7.4

                  The location is special. The food was excellent. The room was comfortable and quiet. The facilities were more than adequate for a week-end break.

                  The front desk staff were inefficient and offhand, almost to the point of rudeness. They hotel had mis-read the booking and tried to infer I had made a mistake and there was no booking for the 2nd room. My request for 2 single beds was accommodated by putting a bolster down the middle of the bed. We had to wait for over an hour for the 2nd room to be ready. There was no apology from the staff.

                • Older travelers
                  10.0

                  I realy enjoyed the hotel from the time of arrival and the friendliness of the staff the ambience of the place,the comfort of the room and view overlooking the town especially at night ,we realy enjoyed the games and the gym and relaxing at the pool and joining in on the waterslide was such fun for me and my wife. And to top it off with an evening stroll with the weather just awesome.

                • Couple
                  8.8

                  The view was marvelous

                  The price from Booked.net was higher than from the hotel directly

                • Family with children
                  7.0

                  Wash room of the room would have been more clean...

                • Couple
                  5.8

                  Good location. Beautiful view from the mountain top. The cafe at the tip of the hotel that serves shisha is a great way to spend the evening.

                  Hotel staff and service was quite bad. We had to wait 2.5 hours to check in, then 2 hours to check out. Only one person was manned at the desk which was entirely inefficient. In addtional, hotel staff (namely concierge/front desk) were quite rude. Very disappointed and would not go to hotel again.

                • Family with children
                  6.2

                  Hotel is nice for a week end break specially for families. Unique in its location and services offered are not bad

                  The food is too expensive and not worthed the 300 aed + we paid me and my wife for a buffet dinner. They should lower their prices and make a better quality of food. Knowing that there's no competion around and the closest restaurant is maybe 30 kms away I would suggest to avoid some how to eat in their restaurant.

                • Family with children
                  4.0

                  I will not recommend this hotel to anyone, the hotel rooms were old and the facilities looked all worn out. The mattress and pillows need replacement I got a stiff neck for 2 days and I had to get medication. The hotel is over priced and so is the breakfast (70 AED). I will not return to this hotel again. The reception staff were horrible. Wrong choice I made through Booked.net.

                • Couple
                  4.6

                  Location, View

                  Service and staff were bad, sorry to say that

                • Older travelers
                  7.0

                  Stunning location, clean spacious room, good poolside area.

                  Slow check in and check out. Overpriced food

                • Older travelers
                  7.0

                  we requested for double bed, instead they gave us two single beds.

                • Couple
                  7.4

                  Great view

                  Too many screaming kids - I had no idea it was such a family place. And the fact that I was in a smoking room even though I requested a non- smoking room.

                • Couple
                  6.6

                  When I look from the windows and find the mountain surrounded all me :)

                • Older travelers
                  5.4

                  The bar and staff were nice and attentive, given that we were the only guest all evening. The view over Al Ain was nice.

                  The service was extremely poor. I ordered a bottle of champagne to be in the room on arrival for a special occasion and it was not there. It took us 2 hours of endless phone calls to room service to have it delivered. Really disappointed. The pool bar closed after one drink! I waited 15 minutes to be served in the lobby cafe and finally gave up. The service person was behind the counter busying himself but completely ignored me. Would never go back and would not reccommend!

                • Family with children
                  7.4

                  Location, wheather due to its hight.

                  They reduced materials in rooms such as tea, coffee. Shampoo was not available even after we asked for it although they provides Body Lotion and Bath Gel. Breakfast was not included.

                • Older travelers
                  8.2

                  Staff hospitality and attendance was perfect

                  Restaurant/food at pool side was below expectation and needs improvement.

                How to reach hotel

                hotel Mercure Grand Jebel Hafeet Hotel - Al Ain Al Ain location
                Show big map »

                Hotel Address:

                Jebel Hafeet, Al Ain, United Arab Emirates, 0

                Get directions
                City Center
                • Al Ain
                  8.3 mi
                Airports
                • Al Ain (AAN)
                  15.5 mi
                • Al Maktoum (DWC)
                  67.8 mi
                Hotel information
                • Check-in:
                  from  12 pm
                • Check-out:
                  until  3 pm
                • Number of floors:
                  5
                • Number of rooms:
                  124

                Hotel Awards

                UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Jebel Hafeet Hotel

                According to guest reviews, the hotel has been rated as
                Best Luxury Hotels in United Arab Emirates

                Use Badge